Difficult Conversations 101
Difficult Conversations 101 will provide you with step-by-step guidance on preparing for, holding and following up on challenging conversations.
The workshop will focus on the different types of difficult conversations we face in the workplace, and why we need to have them.
You will leave the session with practical tools to help you to give feedback and manage challenging conversations day-to-day.
Learning Outcomes
Explore the types of challenging conversations that we come across
Learn why we need to have challenging conversations
Explore tools that can help us to have challenging conversations
Who is Difficult Conversations 101 for?
All managers need to have challenging conversations from time to time. This course is particularly useful if you find it difficult to give negative feedback or address poor behaviours or underperformance at work.